Call Centre and Customer Service
Job Type: Permanent
Our Clients a very well established Financial Services comapny are currently recruiting for a Customer Relations Advisor to join their growing team.
You will be working with customers to understand their complaints and ensure speedy resolution whilst delivering a best in class customer experience (in line with the Company Vision, Mission and Core Values). Also ensuring that the company is kept up-to-speed with learnings resulting from complaints as appropriate.
Accurate capture and registration of complaints, ensuring all internal processes and procedures are adhered to until the complaint is finalised
Working with customers to understand complaint and ensure the right solutions are sought
Taking ownership of the allocated cases from initial registration and keeping customer up-to-speed with progress through to finalisation
Escalating challenging cases to Manager in a timely manner (particularly where legal advice may be required)
Delivering a best in class customer experience in line with the Company Vision, Mission and Core Values
Working within a team environment, building relationships and rapport with both colleagues and customers
Ensuring compliance with appropriate legislation and regulatory bodies and adhering to company policies and procedures
Assisting in the continuous development and implementation of systems, procedures and policies for complaints
Overcoming barriers to acceptance using developed interpersonal and communication skills
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