Customer Relations Administrator


Call Centre and Customer Service
Job Type: Permanent
Location: Dartford

Salary:
£21000 - £23000 per annum
Ref:
Dudley080719_1562580024
Posted on:
July 8, 2019
Skills:
Complaints Administrator
Contact:
Phone: 01277889373
Url :

Description:

Our clients a very well established Financial Services company are currently recruiting for a Customer Relations Administrator to join their growing team.

Working within the Customer Relations Department focussing on the full administrative function the department requires, in order to ensure we investigate complaints and fraud and ensure speedy resolution whilst delivering a best in class customer experience (in line with the Company Vision, Mission and Core Values).

Responsibilities:

  • Accurate registration and allocation of complaints, fraud cases and FOS cases, ensuring all internal processes and procedures are adhered to until the cases are finalised
  • Responsible for sending case notifications, requests for information, updates, final responses and other correspondence as relevant
  • Allocation of emails which require a response from the case handler, as well as responding directly to emails from customers and third parties such as debt purchaser and claims management companies
  • Management of spreadsheets relevant to the various work streams within Customer Relations, to ensure all work is attended within the prescribed time
  • Adhoc administration and reporting as required
  • Telephone liaison with third parties as required
  • Working within a team environment, building relationships and rapport with both colleagues and third parties

Experience:

  • Previous financial complaints handling experience

Skills:

  • Good attention to detail and problem solving skills
  • Ability to remain calm under pressure
  • Inquisitive, a good listener and solution provider
  • Organised and efficient
  • Ability to work to tight deadlines
  • Ability to remain calm and professional at all times
  • Numerate (to explain payments, financial terms etc)


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